We want every TAMRA order to arrive honestly and safely. Because we sell food products and handcrafted metalware, return eligibility depends on hygiene, safety, product condition, and whether the issue is reported within the applicable window.
Business Contact
Website operator: Tamra & Spice Co. GSTIN: 03EJVPG8051F1Z2. FSSAI License: 22126036000828. For returns or refunds, email support@tamraspice.com or call +91 91151 55669.
Spices and Food Products
For safety and hygiene reasons, food items including spices, blends, powders, and edible gift packs cannot be returned or exchanged after delivery unless one of the following applies:
- The product arrived damaged, leaking, contaminated, or tampered with.
- You received an incorrect product or missing item.
- The product is past its best-before date on arrival.
- The seal is broken before delivery or the pack is visibly unsafe to consume.
Report such issues within 48 hours of delivery with your order number, product photos, outer packaging photos, shipping label, and an unboxing video where available.
Copper, Brass, Kansa, and Homeware
Unused copper, brass, kansa, and homeware items may be eligible for return within 7 days of delivery only if they arrived damaged/defective or if you received the wrong item. The product must be unused, unwashed, unaltered, and returned with original packaging, invoice, accessories, and tags where applicable.
Hand-hammer marks, minor colour variation, patina, polish variation, natural darkening of copper, and small handmade differences are normal craft characteristics and are not treated as defects.
Non-Returnable Items
- Opened, consumed, used, washed, polished, scratched, dented after delivery, or altered products.
- Food products returned for taste preference, aroma preference, or change of mind.
- Custom, personalised, bulk, corporate, or gift-packed orders unless defective or incorrect.
- Products without original packaging or without sufficient proof of issue.
- Items reported after the eligible window, unless required otherwise by applicable law.
How to Request a Return or Refund
- Contact support@tamraspice.com or +91 91151 55669 within the eligible window.
- Share your order number, registered phone/email, issue details, and clear photos/video.
- Our team will review the request and may ask for additional evidence or courier inspection.
- If approved, we will guide you through replacement, return pickup, self-ship, refund, or store credit as applicable.
Refund Timelines
- Approved prepaid refunds are initiated to the original payment method within 7–10 business days after approval or after returned goods pass inspection.
- For Cash on Delivery orders, approved refunds may be processed through UPI or bank transfer to verified customer details.
- Bank, UPI, card, or payment-provider processing timelines may vary after the refund is initiated.
- Original shipping charges are non-refundable unless the issue is due to our error.
Cancellations
You may request cancellation before dispatch by contacting us immediately. Once an order is packed, shipped, or handed to the courier, cancellation is not guaranteed. Shipped orders are handled under the return eligibility rules above.
Damaged or Wrong Items
If your order arrives damaged, missing, or incorrect, do not discard the product or packaging. Contact us within 48 hours and keep the box, product, invoice, shipping label, and packing material until the issue is resolved.
Fair Use and Fraud Prevention
We may decline return or refund requests that appear fraudulent, abusive, inconsistent, unsupported by evidence, or outside the stated policy. This does not limit any mandatory rights available under applicable consumer law.
Contact Us
For all returns, refunds, and cancellations, email support@tamraspice.com or call +91 91151 55669 with your order number.