We ship TAMRA spices, copper, brass, kansa, and gifting products across India through trusted logistics partners. This policy explains dispatch, delivery, tracking, failed delivery, and damaged-package support.
Business Contact
Website operator: Tamra & Spice Co. GSTIN: 03EJVPG8051F1Z2. FSSAI License: 22126036000828. For shipping help, email support@tamraspice.com or call +91 91151 55669.
Shipping Coverage
We currently ship within India to serviceable PIN codes. If your PIN code is not serviceable, the address is incomplete, or logistics restrictions apply, we may contact you for an alternate address or cancel and refund the order.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders are not normally shipped or delivered on Sundays and public holidays.
- Handcrafted metalware, fragile items, and gift packs may require extra inspection and protective packing time before dispatch.
- During launches, festivals, courier disruptions, severe weather, or restricted movement, dispatch and delivery may take longer.
Estimated Delivery Time
- Most India orders are delivered within 4–8 business days after dispatch.
- Metro and tier-1 locations may arrive sooner; remote areas may take longer.
- Delivery timelines are estimates, not guaranteed delivery dates.
Shipping Charges and Free Shipping
Shipping charges, if any, are displayed at checkout before payment. Free shipping offers may depend on cart value, product eligibility, destination, campaign dates, or courier support, and are applied only when shown at checkout.
Cash on Delivery
Cash on Delivery, where available, depends on PIN code, cart value, courier availability, and order verification. We may contact you to confirm COD orders. COD orders may be cancelled if confirmation is not received, the address is incomplete, or the courier marks the location non-serviceable.
Tracking Your Order
Once dispatched, you will receive tracking details by email, SMS, WhatsApp, or another available channel. Tracking can take up to 24 hours to update after handover to the courier.
Delivery Attempts and Address Issues
- Please provide a complete address, correct PIN code, landmark if needed, and reachable phone number.
- Courier partners may attempt delivery more than once according to their service rules.
- If delivery fails due to wrong address, customer unavailability, refusal to accept, or non-payment for COD, the parcel may be returned to us and re-shipping charges may apply.
- Address changes after dispatch are not guaranteed and depend on courier feasibility.
Damaged, Opened, or Tampered Packages
Please inspect the parcel at delivery. If it appears damaged, opened, leaking, or tampered with, take clear photos/video before opening and contact us within 48 hours at support@tamraspice.com or +91 91151 55669. Keep the product, outer carton, invoice, shipping label, and packing material until the issue is resolved.
Food Product Delivery Care
Please check all food products on arrival for seal integrity, leakage, moisture damage, unusual odour, or tampering. Do not consume a product that appears damaged or contaminated. Contact us promptly so we can assess the issue under our Refund Policy.
Lost Shipments
If a shipment is confirmed lost by the courier partner, we will arrange a replacement or refund according to product availability and our Refund Policy.
Contact Us
For shipping questions, email support@tamraspice.com or call +91 91151 55669 with your order number.