Privacy Policy

Business and Grievance Contact

Website operator: Tamra & Spice Co. GSTIN: 03EJVPG8051F1Z2. FSSAI License: 22126036000828. For privacy requests, order support, or grievance escalation, contact us at support@tamraspice.com or call +91 91151 55669. We aim to acknowledge customer grievances within 48 business hours and resolve them as soon as reasonably possible based on the nature of the request.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, billing and shipping address.
• Order details, cart activity, invoices, returns, refunds, and purchase history.
• Payment information (processed securely by our payment partners — we do not store your full card or banking details).
• Communications you send us, such as emails or messages.
• Account login details and preferences where you choose to create an account.

We also automatically collect certain information when you visit our site, including your IP address, device and browser type, pages viewed, referring URLs, approximate location inferred from your device or network, and cookies or similar technologies.

How We Use Your Information

We use your information to:

• Process and deliver your orders, and send order updates.
• Generate invoices, tax records, shipping labels, and return/refund records.
• Provide customer support and respond to your queries.
• Send you marketing communications (only if you opt in), such as offers, recipes, and new launches.
• Improve our website, products, and services.
• Prevent fraud, misuse, chargebacks, and unauthorised transactions.
• Comply with applicable Indian legal, tax, food-safety, accounting, and regulatory obligations.

Sharing Your Information

We do not sell your personal data. We share it only with:

• Trusted service providers, including website hosting, ecommerce platform, payment gateways, shipping and logistics partners, email/SMS providers, analytics tools, customer support tools, and fraud-prevention services.
• Professional advisers, accountants, auditors, or insurers where required for business operations.
• Legal authorities where required by law.

All partners are required to keep your data secure and use it only for the services they provide to us.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, keep you signed in where applicable, understand site usage, measure marketing performance, and improve your experience. You can control cookies through your browser settings. Some features, including cart and checkout handoff, may not work properly if cookies are disabled.

Payments and Checkout

Payments are processed by secure third-party payment providers and Shopify's checkout infrastructure. We do not store full card numbers, UPI PINs, net banking passwords, or CVV details. Payment partners may process data under their own privacy policies and applicable payment-network rules.

Data Security

We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or request deletion of your personal data, withdraw marketing consent, and opt out of marketing at any time, subject to legal, tax, fraud-prevention, and order-record retention requirements. To exercise these rights, email us at support@tamraspice.com. You can unsubscribe from marketing emails using the link in any such email.

Data Retention

We retain your information for as long as needed to fulfil orders, comply with legal, accounting, GST/tax, food-safety, logistics, and dispute-resolution obligations, prevent fraud, and operate customer support. Where data is no longer required, we delete, anonymise, or securely archive it.

International Processing

Some service providers may process or store information outside India. Where this happens, we take reasonable steps to work with reputable providers and protect your information according to this policy and applicable law.

Children's Privacy

Our website is not directed at children under 18, and we do not knowingly collect their data.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised "last updated" date.

Contact Us

For any privacy questions or requests, contact us at support@tamraspice.com or +91 91151 55669.