Tamra & Spice Co ("TAMRA", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights when you visit www.tamraspice.com or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, billing and shipping address.
- Order details and purchase history.
- Payment information (processed securely by our payment partners — we do not store your full card or banking details).
- Communications you send us, such as emails or messages.
We also automatically collect certain information when you visit our site, including your IP address, device and browser type, pages viewed, and cookies (see "Cookies" below).
How We Use Your Information
We use your information to:
- Process and deliver your orders, and send order updates.
- Provide customer support and respond to your queries.
- Send you marketing communications (only if you opt in), such as offers, recipes, and new launches.
- Improve our website, products, and services.
- Prevent fraud and comply with legal obligations.
Sharing Your Information
We do not sell your personal data. We share it only with:
- Trusted service providers (payment gateways, shipping and logistics partners, email and analytics tools) who help us run our business.
- Legal authorities where required by law.
All partners are required to keep your data secure and use it only for the services they provide to us.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, understand site usage, and improve your experience. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
Data Security
We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or request deletion of your personal data, and to opt out of marketing at any time. To exercise these rights, email us at support@tamraspice.com. You can unsubscribe from marketing emails using the link in any such email.
Data Retention
We retain your information for as long as needed to fulfil orders, comply with legal and tax obligations, and resolve disputes.
Children's Privacy
Our website is not directed at children under 18, and we do not knowingly collect their data.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with a revised "last updated" date.
Contact Us
For any privacy questions or requests, contact us at support@tamraspice.com.